PRIVACY POLICY

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Privacy Policy for Free Whale (pty) Ltd

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1. Introduction

Holm Photography is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, purchase our products, or interact with us in any manner.

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2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, billing and payment information.

• Transaction Information: Details of your purchases, including the products you have purchased, order dates, and payment details.

• Technical Information: This includes your IP address, browser type, device information, and usage data when you visit our website.

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3. Purpose of Collection and Use of Your Information We collect and use your personal information for the following purposes:

• Service Delivery: To process your orders and deliver the products you purchase.

• Communication: To communicate with you regarding your orders, inquiries, and customer service requests.

• Marketing: To send you promotional materials, newsletters, and special offers if you have consented to receive them.

• Website Improvement: To analyse and improve our website, services, and product offerings.

• Legal Compliance: To comply with legal obligations and protect our rights.

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4. Consent

By using our website and purchasing products from us, you consent to the collection, use, and processing of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time by contacting us at the details provided below.

 

5. Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Such as payment processors (e.g., Peach Payments) and website hosting services, to facilitate our operations.

• Legal Obligations: We may disclose your information if required by law or to protect our rights.

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6. Data Security

We implement appropriate technical and organisational measures to secure your personal information and protect it from unauthorised access, loss, or misuse. In the event of a data breach, we will notify you in accordance with POPIA requirements.

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7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you.

• Request the correction or deletion of your personal information.

• Object to the processing of your personal information.

• Lodge a complaint with the Information Regulator.

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8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights under POPIA, please contact us at:

 

Free Whale 

Email: admin@freewhaleco.com

Phone: +27 72 966 2015